Anecdotes

Customer Service, London style

“To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time” This is […]

Stiff Upper Lip

Good piece in today’s Telegraph about the demise of the British stiff upper lip. http://www.telegraph.co.uk/opinion/main.jhtml?xml=/opinion/2008/06/03/do0304.xml There is undoubtedly some truth […]

Stiff Neck

I was in Finland all week this week for a change, so a chance to observe the Finns’ unique approach […]

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