Walmart had to pull out of Germany, losing a billion USD. Why? German customers were put off by smiling, American-style ‘greeters’…
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Michael Gates
Michael Gates
Michael Gates was a Scholar of St. Catherine’s College Oxford, where he gained an M.A. in English Language and Literature. He worked for five years in radio before moving to Finland where he helped establish the Finnish office of Richard Lewis Communications, which provides cross-cultural, communication skills and business language training world-wide. He is now Vice Chairman for Richard Lewis Communications internationally, but also takes an active role as a speaker and trainer. He is also an Associate Fellow of the Saïd Business School at the University of Oxford, director of TCA Ltd, a board member of the Finnish-British Trade Association and Director of Operations of The English-Speaking Union of Finland. His clients have included Nokia, Microsoft, the World Bank, Duke Fuqua Business School, Rolls-Royce, the University of Oxford, and the Central Eurasian Leadership Academy. He has published numerous articles and chapters in books on cross-cultural topics, including in The Telegraph, La Tribune, People Management, and Management Next, the leading Indian magazine for senior executives.Read my Biography
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